Voice assistants may play a big role in how people shop after the coronavirus pandemic, retail consultant Jan Kniffen told .
'Kniffen said on “The Exchange” that retailers will need to solve the problem of people not wanting to stand in line outside a store, which has happened in some instances due to capacity limits and the need to maintain social distancing. Voice assistants could be a solution, he said.
For example, he said shoppers could drive into a parking lot and instead of needing to leave their car, a voice assistant could tell them their place in line — and then ask what the person hoped to buy so it could check on product availability.